Frequently Asked Questions
Everything you need to know about our tactical apparel and gear.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for items in new, unworn condition with original tags attached. Exchanges can be processed for different sizes or colors while supplies last.
How do I determine my correct size in OTTE Gear?
Each product page features a detailed size chart. Our gear is designed with an athletic fit; if you plan on layering heavily, we recommend sizing up.
Do you offer a professional or military discount?
Yes, we are proud to support those who serve. Active-duty military, law enforcement, and first responders are eligible for a discount through our verification partner.
How should I care for my technical outerwear?
To maintain the integrity of the DWR coating and technical fabrics, we recommend machine washing on a cold, gentle cycle with technical detergent and hanging to dry.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.